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August 5, 2020 Amelia Wilcox

EAP for Police Officers

Being a first responder is a stressful job. While all jobs have their unique stressors, those who work in the first responder and law enforcement fields (and their families!) have a different set of needs than those working in a typical corporate setting. That’s why an Employee Assistance Program – or EAP for police officers has a different set of requirements. 

Police Employee Assistance Program

Law Enforcement/Police Employee Assistance Program

Challenges when it comes to police officers and their EAP utilization

There is often a culture in law enforcement that causes officers to hesitate in using the services that are provided to them. Police officers and first responders may see themselves as independent, or feel that there is a need for them to always be in emotional control. They may feel that asking for help is a sign of weakness. This can cause law enforcement officers to feel reluctant to seek professional help, even when they really need it. 

Having an EAP that’s specifically designed for first responders can help solve these issues. lf participants feel that their counselors truly understand the nature of their work, and that they are in tune with their particular needs, they may feel more comfortable. It can also help if the program is clear about its confidentiality, and makes sure that participants have direct access to the services — no awkward conversation with their supervisor needed.

Learn more: Choosing an EAP

What makes a Police Employee Assistance Program Unique?

Counselors Must

  • Be familiar with Critical Incident Stress Management (CISM) – For EAP participants who are in need of care due to being involved in a critical incident, it’s important that therapists are familiar with CISM consultations and debriefings. 
  • Have first responder specific training – Counselors should have experience, training and certificates in Officer Suicide Prevention, Stress Management for Law Enforcement and Critical Incident Management.
  • Be familiar with the job – It’s important that counselors for law enforcement have a good understanding of the particular needs of their clients. This understanding allows a better appreciation of the occupational issues present for first responders, and the ability to create actionable plans that will actually work! 

What is a Critical Incident?

The definition of a critical incident can vary, but in general it means an experience that causes emotional and psychological trauma. It’s important that these types of incidents are addressed, so that first responders can process their feelings in a healthy way. If left unaddressed, they may lead to additional stress, mental health issues, and interruption of regular work and home life. 

Examples of first responders and law enforcement critical incidents involve:

  • The use of deadly force 
  • The death or injury of civilians 
  • A catastrophic disaster
  • Death of a child

Counselors that have been trained to identify the signs of emotional and psychological trauma are often called Peer Support Officers, and they can help manage stress and mental health strains that may occur after a critical incident. 

Learn more: Employee Assistance Program Frequently Asked Questions

Law Enforcement Employee Assistance Programs

Substance Abuse and a Typical Police Employee Assistance Program

Alcohol Assistance 

Police officers have a very difficult job to do, and sometimes the stress can be too much. They may resort to coping mechanisms that aren’t very healthy, such as drugs and alcohol. In fact some studies have shown that one out of every four police officers has an alcohol or drug abuse issue. Substance use issues are estimated to range between 20% and 30% for police officers — which is quite high, especially when compared to under 10% in the general population. For many people, group therapy is the most effective mode of treatment for alcoholism or substance abuse, and this can be successful for law enforcement and police officers.

Substance Abuse Assistance

Substance abuse among officers is often a coping mechanism for the stress of the job. Studies show a connection exists between careers with a lot of stress, and substance abuse. For first responders, job stress includes life or death scenarios — something most of us don’t have to consider in our day-to-day lives. Long term high stress jobs can build up over time, even developing into PTSD. If these mental health issues aren’t addressed, officers may attempt to self medicate with substances, leading to substance abuse issues. 

This means police deserve a solid EAP, that brings them the mental health support they need in just the way they need it. So why is utilization so bad among police officers? One issue is that there’s a history of EAP services being used in connection with disciplinary actions — leading to a negative association for many police officers. Add to that the fact that your traditional EAP already has a low average utilization rate (of only 4.5 percent!) and it isn’t surprising that use is so low among police officers. 

That’s why we created the un-EAP — to boost use, and provide complete care for those who need it most 24/7.

Curious to learn more? Get in touch and try us, risk free. +1 (800) 556-2950


Amelia Wilcox

Amelia Wilcox

Amelia Wilcox is the Founder and CEO of Zenovate formerly Incorporate Massage a leader in corporate massage since 2010. Her high-growth B2B company who’s platform provides employee stress management tools that arm businesses with actionable data and positive employee experiences to improve wellbeing, boost morale, and increase engagement.

Amelia has exponentially grown her company from a solo living-room service business to an international technology brand.

Recently listed as a Forty Under 40, Fast 50, Inc 5000 Twice awarded National Woman-Owned Small Business of the Year

Licenses, Certifications & Memberships
Licensed Massage Therapist since 2002
Member of American Massage Therapy Association
Served on Utah Worksite Wellness Council from 2012-2015

Attended Utah College of Massage Therapy
Educated in Nutrition and Exercise Physiology at the University of Utah

Massage Magazine (AMTA's publication)  

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