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July 13, 2020 Amelia Wilcox

Top 5 Employee Assistance Programs and Their Weaknesses

Do you want to start offering Employee Assistance Programs (EAP) to your staff, but you’re not sure where to start? Knowing what services your company needs can be tricky, but offering an EAP with a virtual wellness program is a huge benefit to your employees. EAPs can provide employees with access to counselors, financial advisors, and life coaches to help them overcome many of life’s challenges.

Here we offer five examples of employee assistance program weaknesses from some of the popular EAPs.

employee assistance programs and their underlying issues

Top 5 Employee Assistance Programs and Their Weaknesses


Companies that invest in employee assistance programs are doing what they can to support their employees! But during COVID-19 the need to provide quality care has risen rapidly. And the workplace environment is shifting to remote work now more than ever before. This means that an employee assistance program that really serves employee’s health, needs to be designed for remote office use.  All this makes online employee assistance programs the best way to go when choosing how to provide care for your team!

These five companies offer online and app-based services, but each have weaknesses that you must watch out for.

Employee Assistance Program Weaknesses

1. LifeWorks

LifeWorks is an online employee assistance program that focuses on recognition and incentives for employees to use their platform. They offer an app that allows teams to anonymously request counseling and life coaching sessions. Their private social network, accessed via an app, allows for social recognition of success. LifeWorks also offers financial wellness support and employee financial perks.

Their Weakness – Very large scale operation. Focus on large enterprise organizations and offer nothing to the small business owner (under 100 employees)

2. CorpCare

CoprCare has been around for a long time, offering employee assistance program benefits to companies nationally. Their model provides access to care from professionals through a network of caregivers. Their services include offering master’s level therapists 24/7, language translation services and consultations.

Their Weakness – Been around a long time but are short on innovation and are lacking a virtual presence.

3. BHS

BHS provides holistic care through an online employee assistance program that addresses employee challenges through counseling and provides analytics on the usage of the program. Their master level clinicians are skilled at providing care to what each employee needs, and each case that they handle is followed through start to finish by one case manager. Employees have access to face-to-face sessions, as well as unlimited phone sessions with clinicians.

Their Weakness – They are a traditional, conventional EAP, and there are a list of reasons why that doesn’t align with today’s employees needs.

Related Article: What Are Some Problems with Traditional EAPs?

4. New Directions EAP

New Directions EAP is an online employee assistance program that offers behavioral health services, counseling and online resources. Their technology enabled solutions are helpful for the remote work environment. The online employee assistance program benefits are that staff don’t need to let HR know every time they need mental health or crisis support.

Their Weakness – Same as BHS above. 

5. National EAP

Their online employee assistance program combines counseling, wellness, and care coordination to create a combined package offer.

Their Weakness – 35 year old organization that focuses on one of 50 different programs applied to customers, no real personalization.

companies with employee assistance programs

 EMPLOYEE ASSISTANCE PROGRAM SERVICES: HOW TO CHOOSE

When an employee assistance program is actually used by staff, it can improve productivity, lower turnover rate, and improve absenteeism rates. In fact, a study found absenteeism dropped among EAP users by 27 percent. Most services offer employee assistance program benefits including mental health counseling, financial advising, and crisis management. When using an employee assistance program, staff’s engagement at work grew 8 percent and while life satisfaction jumped 22 percent! These stats show that the investment is worth it — and employee assistance programs have even been shown to deliver a $6.47 return on investment for every $1 spent.

But with all of these services sounding pretty similar, it can be hard to decide which program to choose. Cost and the way the program is delivered to  your employees should play a big role in selecting your EAP. Online employee assistance programs mean easier access to care, and that can be a huge benefit during the COVID-19 crisis, with so many employees working remotely.

We’re all about surveying your employees when making a big change, so let your workers weigh in in which service they’re most interested in. Look for a company that is willing to meet your employees where they are, whether that’s at home or in person. Emerging employee assistance programs even offer fun services that aren’t just for when they’re struggling. Preventative care such as virtual yoga sessions, guided meditation and more are all beneficial for your staff’s mental (and physical!) health. These are the kinds of services your staff will likely already want. Then, if they need more serious care, they’ll already be familiar and comfortable with your employee assistance program.

When choosing an employee assistance program, search for one that meets your companies unique needs and is willing to help your team improve utilization, that is what Zenovate’s un-EAP offers. An issue among almost all providers is a serious lack of motivation to get employees using the services. We offer an employee assistance program that works with you, and provides the data you need to be successful, and do the heavy lifting to get your team on board.

 

If you are ready to try something different in an EAP; one that offers services your staff want, whenever they need them, on one easy to use platform call us +1 800-556-2950.

 

 

Amelia Wilcox

Amelia Wilcox

Amelia Wilcox is the Founder and CEO of Zenovate formerly Incorporate Massage a leader in corporate massage since 2010. Her high-growth B2B company who’s platform provides employee stress management tools that arm businesses with actionable data and positive employee experiences to improve wellbeing, boost morale, and increase engagement.

Amelia has exponentially grown her company from a solo living-room service business to an international technology brand.

Awards
Recently listed as a Forty Under 40, Fast 50, Inc 5000 Twice awarded National Woman-Owned Small Business of the Year

Licenses, Certifications & Memberships
Licensed Massage Therapist since 2002
Member of American Massage Therapy Association
Served on Utah Worksite Wellness Council from 2012-2015

Education
Attended Utah College of Massage Therapy
Educated in Nutrition and Exercise Physiology at the University of Utah

Publications
Massage Magazine (AMTA's publication)  

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